Festival Volunteer Applications 2019 FAQs - My Cause UK

FAQ

We require a deposit from all volunteers. This acts as a bond to ensure you turn up and undertake your role in line with our T’s and C’s.  This helps us to provide a reliable service to festivals and events, with whom we have a contract. Sadly, in the past when we have not taken a deposit a large number of people have not turned up for their shifts which has put unfair pressure on other volunteers. We set our deposit level slightly higher than ticket prices in order to avoid people using volunteering as a way into the festival with no intention of doing their shift, but don’t worry- the vast majority of our volunteers are awesome people who receive their deposit back swiftly after completing all their shifts.

As stated in our T’s and C’s we will return your deposit within a month of you completing all your shifts. If you have signed up to more than one festival with us this will mean your deposit is returned within a month of the last festival you volunteer at.

When you receive your deposit back you will get an email saying that your deposit has been partially refunded. This is because all deposits are subject to a 6% admin fee that is charged on all payments by our finance system. This is explained in our terms and conditions that you agreed to when you signed up to volunteer.

Everyone is also given the opportunity to donate all or some of their deposit to their chosen charity. We will return your deposit minus the 6% admin fee as well as any amount you have chosen to donate.

If you have cancelled any event with us this summer your deposit could also be subject to a minimum £20 cancellation charge as explained in our terms and conditions. This will have been discussed with you when you emailed us to let us know you’re cancelling your place.

Applications for each festival will close when the volunteering places at that festival are full. Applications work on a first come, first served basis. Your application is only complete when you have paid your deposit. Once your deposit is paid you will be alerted whether your application has been accepted within five days.

Yes you can! We are using the PAAM application system again this year so you can log back into your account and check that all of your details are correct HERE.

You must be 18 on the day you arrive on site for your first festival. You will need to provide valid photo ID to prove your age and right to work in the UK – if you do not provide ID you will not be able to volunteer. There is no upper age limit!

The deposit varies from event to event, and is set according to the price of a ticket on offer to members of the public. This varies from £40 to £280 in 2018/2019 depending on your choice of festival. You only need to pay one deposit and you can volunteer at as many festivals with My Cause UK as you like. The amount you pay is equal to the price of a ticket at the most expensive festival you want to attend.

You can only apply for volunteering online via the My Cause UK PAAM application system. You will need to create an account and complete one application form. Here you will tell us which festivals you wish to attend. Start planning your summer fun by applying HERE.

NO! This donation doesn’t come out of your pocket, or your deposit. It comes from a fee we receive from the festival or event you’re volunteering at. We return your deposit to you. You can choose to donate some of your deposit to charity and we can do this rather than returning your deposit to you however this is only done at your request.

No, you do not have to pay a separate deposit for each event. You have to pay the highest deposit amount of the events you attend. For example, should you wish to attend Love Saves The Day you will have to pay a £45 deposit. If you wish to attend Boomtown you will have to pay a £280 deposit. If you wish to volunteer at both, you have to pay a £280 deposit which will cover your attendance to both festivals.

No, your application is only complete once you pay a deposit. You can fill in your details and then return to pay a deposit at a later date, however volunteer places are allocated on a first come first served basis so we recommend paying your deposit as soon as possible.

Yes, you can pay for other people’s deposits and friends or family members are able to pay yours if they wish as long as you have their permission. Please note, a volunteer is personally responsible for the deposit paid against their application regardless of who has paid the deposit. Should a volunteer forfeit their deposit for any reason, My Cause UK are not responsible to reimburse the payee.

If you are a citizen of the European Union, you are free to volunteer in the UK. For those from outside the EU, you will need to check that your visa allows you to volunteer.

Please note, you will not be able to volunteer with My Cause UK if you are not legally eligible to volunteer in the UK.

You are more than welcome to volunteer with family, however because most festivals are over 18’s only, you will need to check with us before you apply. For more information contact us directly to discuss before you apply here.

We require a deposit from all volunteers. This acts as a bond to ensure you turn up and undertake your role in line with our T’s and C’s.  This helps us to provide a reliable service to festivals and events, with whom we have a contract. Sadly, in the past when we have not taken a deposit a large number of people have not turned up for their shifts which has put unfair pressure on other volunteers. We set our deposit level slightly higher than ticket prices in order to avoid people using volunteering as a way into the festival with no intention of doing their shift, but don’t worry- the vast majority of our volunteers are awesome people who receive their deposit back swiftly after completing all their shifts.

As stated in our T’s and C’s we will return your deposit within a month of you completing all your shifts. If you have signed up to more than one festival with us this will mean your deposit is returned within a month of the last festival you volunteer at.

When you receive your deposit back you will get an email saying that your deposit has been partially refunded. This is because all deposits are subject to a 6% admin fee that is charged on all payments by our finance system. This is explained in our terms and conditions that you agreed to when you signed up to volunteer.

Everyone is also given the opportunity to donate all or some of their deposit to their chosen charity. We will return your deposit minus the 6% admin fee as well as any amount you have chosen to donate.

If you have cancelled any event with us this summer your deposit could also be subject to a minimum £20 cancellation charge as explained in our terms and conditions. This will have been discussed with you when you emailed us to let us know you’re cancelling your place.

Applications for each festival will close when the volunteering places at that festival are full. Applications work on a first come, first served basis. Your application is only complete when you have paid your deposit. Once your deposit is paid you will be alerted whether your application has been accepted within five days.

Yes you can! We are using the PAAM application system again this year so you can log back into your account and check that all of your details are correct HERE.

You must be 18 on the day you arrive on site for your first festival. You will need to provide valid photo ID to prove your age and right to work in the UK – if you do not provide ID you will not be able to volunteer. There is no upper age limit!

The deposit varies from event to event, and is set according to the price of a ticket on offer to members of the public. This varies from £40 to £280 in 2018/2019 depending on your choice of festival. You only need to pay one deposit and you can volunteer at as many festivals with My Cause UK as you like. The amount you pay is equal to the price of a ticket at the most expensive festival you want to attend.

You can only apply for volunteering online via the My Cause UK PAAM application system. You will need to create an account and complete one application form. Here you will tell us which festivals you wish to attend. Start planning your summer fun by applying HERE.

NO! This donation doesn’t come out of your pocket, or your deposit. It comes from a fee we receive from the festival or event you’re volunteering at. We return your deposit to you. You can choose to donate some of your deposit to charity and we can do this rather than returning your deposit to you however this is only done at your request.

No, you do not have to pay a separate deposit for each event. You have to pay the highest deposit amount of the events you attend. For example, should you wish to attend Love Saves The Day you will have to pay a £45 deposit. If you wish to attend Boomtown you will have to pay a £280 deposit. If you wish to volunteer at both, you have to pay a £280 deposit which will cover your attendance to both festivals.

No, your application is only complete once you pay a deposit. You can fill in your details and then return to pay a deposit at a later date, however volunteer places are allocated on a first come first served basis so we recommend paying your deposit as soon as possible.

Yes, you can pay for other people’s deposits and friends or family members are able to pay yours if they wish as long as you have their permission. Please note, a volunteer is personally responsible for the deposit paid against their application regardless of who has paid the deposit. Should a volunteer forfeit their deposit for any reason, My Cause UK are not responsible to reimburse the payee.

If you are a citizen of the European Union, you are free to volunteer in the UK. For those from outside the EU, you will need to check that your visa allows you to volunteer.

Please note, you will not be able to volunteer with My Cause UK if you are not legally eligible to volunteer in the UK.

You are more than welcome to volunteer with family, however because most festivals are over 18’s only, you will need to check with us before you apply. For more information contact us directly to discuss before you apply here.

Information of onsite dates and gate opening times will be available on the festival specific application pages. Please ensure you are available for the dates required and note that this often includes being available on the Monday following the event for weekend camping festivals.

All of our volunteers wear one of our beautiful pink hi vis tabards while on shift. If you’re volunteering in a bar role, you may be requested to wear one of our T shirts instead. Other than that we ask that you wear closed toe shoes – no sandals / flip flops / bare feet, and make sure that you’re prepared for all weather conditions. We LOVE fancy dress too!

No, it is your responsibility to arrange your own transport. For some events there may be free shuttle buses available and information on this can be found on the festival specific pages. We will also email you all the information you need before the festival. If you decide to drive to a festival please ensure you have indicated this on your application. Wherever possible we will arrange free parking in a staff car-park but we can only do this if we have details of your car registration in advance.

Yes! You need to provide your own tent (s) and all other camping equipment. Our campsite has access to showers, toilets and our crew marquee with tea, coffee, and mobile phone charging points!

Yes, for our weekend camping events you’ll be given one meal ticket per shift. We will also try to provide catering for day events but you should check the festival specific page for more information. Wherever we go we always make tea, coffee and drinking water available.

Yes! You can volunteer as a group, but must make sure you put the full names of your friends on your application exactly as they have spelt their name on their application. We can’t guarantee that your roles will be in the same location but we will try our best to ensure that you will be working at the same times so you can enjoy your time off together.

Shifts are allocated on a random basis as we find this the fairest way for everyone to have as much time to enjoy the festival line up as possible. We do offer the opportunity to swap shifts with other volunteers at our volunteer HQ to allow you a better chance of seeing your favourite band.

We allocate shifts on a random basis and do not give you your shifts until you arrive on site. We won’t be able to tell you when your shifts will be exactly, but we will always tell you the maximum possible hours you will be required to volunteer when you apply and ensure you have as much time to enjoy the festival as possible!

This varies from festival to festival, so please check the festival specific info. Feel free to get in touch with us if you have any questions about this. Under no circumstances should you bring a live in vehicle to an event without getting prior authorization from the team at HQ first!

Our cancellation deadlines are 5 weeks before the first onsite date of any given festival. This is the last date that you can cancel your volunteering position with us without losing your full deposit. If you make a late application to volunteer at a festival where the cancellation deadline has already passed our cancellation policy still applies unless it is within the 7 days “cooling off” period. From the date you pay your deposit, a “cooling off” period of seven days applies during which time you may cancel the festivals you have booked without incurring any charges other than our standard 6% admin fee. After this period, you will be charged an admin fee, whatever the reason for your cancellation.

If you cancel before the cancellation date:

If you cancel one festival before the cancellation date, a £20 admin fee will be deducted from your deposit, along with any donation you have made. If you cancel two or more festivals on the same occasion before the cancellation date, you will be charged a £40 admin fee. If you cancel on separate occasions before the cancellation date, you’ll be charged £20 each time you cancel, up to your full deposit. Once the admin fee, plus any donation you have made, has been deducted the remainder of your deposit will be returned within three weeks of your email cancellation, or within 4-6 weeks of your final festival with us if you are attending more festivals.

In addition, we operate the following cancellation charges:

£20- cancelling after the deadline with evidence due to bereavement or health issues.

50% of your deposit if you cancel after the deadline but you have completed one or more festivals with us

Full deposit forfeit- if you cancel after the deadline with out a “valid” reason (including work, social commitments, holidays, and illness without documented evidence.

Charges also apply for loosing equipment such as Hi Vis and Radios. Radios will be charged at £150, and Hi Vis at £50.

If extenuating circumstances make cancellation unavoidable, we will consider these on a case by case basis, but otherwise the cancellation policy will apply.

To cancel your position, you MUST email hello@mycauseuk.com with the email heading CANCEL followed by the festival name- e.g. CANCEL BOOMTOWN with details of why you are cancelling.

PLEASE NOTE CANCELING YOUR POSITION ON PAAM WITHOUT EMAILING US DOES NOT CANCEL YOUR POSITION.

Please make yourself familiar with the cancellation dates for all events before applying.

We are always on the lookout for new events to work with, so if you would like to get us involved with your event drop us a line via our contact us page.

We’re always on the lookout for new events to work with, drop us a message via our contact us page and we will certainly get back to you.

With My Cause UK your volunteering can help raise money for any registered charity you like! We ask for a charity registration number on your application to ensure we donate to the right cause.

My Cause UK is a registered Not For Profit Community Interest Company (registered in England and Wales – 10662964). The organisation was formed to help provide a platform for all charities to raise money at festivals across the UK by providing volunteers, while allowing people to access some great festivals without having to pay for a ticket. We work by arranging a fee with festival organisers to provide a team of volunteers to fulfil a specific service at their event such as ticket scanning and wrist-banding. This fee covers the recruitment, training and management of the team of volunteers as well as overheads such as insurance, catering and other logistical costs. Once our team have completed their assignment and payment has been received from a festival, we donate a share of the fee that we have charged to each of the charities that our volunteers have nominated.

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