FAQ

We are always on the lookout for new events to work with, so if you would like to get us involved with your event drop us a line via our contact us page.

With My Cause UK, your volunteering can help raise money for any registered charity you like. We ask for a charity registration number on your application to ensure we donate to the right cause.

My Cause UK is a registered Not For Profit Community Interest Company (registered in England and Wales-10662964) which was Formed to help provide a platform for all charities to raise money at festivals across the UK by providing volunteers, while providing a way of allowing people access to some great festivals without having to pay for a ticket. We work by arranging a fee with festival organisers to provide a team of volunteers to fulfill a specific service at their event such as ticket processing or bar service. This fee covers the recruitment, training and management of the team of volunteers as well as overheads such as insurance, catering and other logistical costs. Once our team have completed their assignment and payment has been received from a festival, we donate a share of the fee that we have charged to each of the charities that our volunteers have nominated.

We require a deposit from all volunteers to help us provide a reliable service to festivals by acting as a bond to ensure you turn up and undertake your role in line with our T’s and C’s. Sadly, in the past when we have not taken a deposit a large number of people have not turned up for their shifts which has put unfair pressure on other volunteers. We set our deposit level slightly higher than ticket prices in order to avoid people using volunteering as a way into the festival with no intention of doing their shift, but don’t worry- the vast majority of our volunteers are awesome people who receive their deposit back swiftly after completing all their shifts.

Applications for each festival will close when the volunteering places at that festival are full. Applications work on a first come, first served basis.

Yes you can! We are using the PAAM application system again this year, so you can log back into your account and check that all of your details are correct before we open for applications HERE

You must be 18 on the day you arrive on site for your first festival. You will need to bring valid photo ID to every festival to prove your age and right to work in the UK – if you do not bring ID you will not be able to volunteer and will not be able to stay at the festival.

There is no upper age limit!

The deposit varies from event to event, and is set according to the price of a ticket on offer to members of the public. This varies from £40 to £230 in 2017 depending on your choice of festival.

You can only apply for volunteering online via the My Cause UK PAAM application system. You will need to create an account, and then apply for each festival you wish to attend. We are now open for applications, so why not start planning your summer fun by applying HERE

NO!! The money we donate to your nominated charity when you finish your shifts is not your deposit, we return your deposit to you. You can choose to donate any amount of your deposit to charity if you like and we can do this rather than returning your deposit to you however this is only done at your request.

No, you do not have to pay a separate deposit for each event. You have to pay the highest deposit amount of the events you attend. For example, should you wish to attend Love Saves The Day, you will have to pay a £45 deposit. If you wish to attend Boomtown Fair, you will have to pay a £230 deposit. If you wish to volunteer at both, you only have to pay a £230 deposit which will cover your attendance to both festivals.

No, your application is only complete once you pay a deposit. You can fill in your details and then return to pay a deposit at a later date, however volunteer places are allocated on a first come first served basis so we recommend paying your deposit as soon as possible.

Yes, you can pay for other people’s deposits and friends or family members are able to pay yours if they wish as long as you have their permission. Please note, a volunteer is personally responsible for the deposit paid against their application regardless of who has paid the deposit. Should a volunteer forfeit their deposit for any reason, My Cause UK are not responsible to reimburse the payee.

If you are a citizen of the European Union, you are free to volunteer in the UK. For those from outside the EU, you will need to check that your visa allows you to volunteer.

Please note, you will not be able to volunteer with My Cause UK if you are not legally eligible to volunteer in the UK.

Information of onsite dates, and gate opening times will be available on the festival specific application pages. Please ensure you are available for the dates required, and note that this often includes being available on the Monday following the event for weekend camping festivals.

All of our volunteers have to wear one of our beautiful pink hi vis tabards while on shift. If you are volunteering in a bar role, you may be requested to wear one of our T shirts instead.

Other than that we ask that you wear closed toe shoes- no sandals/ flip flops/ bare feet, and prepare for all weather conditions. We LOVE fancy dress too!

No, it is your responsibility to arrange your own transport. For some events there may be free shuttle busses available and information on this can be found on the festival specific pages. If you decide to drive to a festival, please ensure you have indicated this on your application. Wherever possible we will arrange free parking in a staff carpark but we can only do this if we have details of your car registration in advance.

No. You need to provide your own tent (s) and all other camping equipment. Our campsite has access to showers, toilets and our crew marquee with tea, coffee, and mobile phone charging points!

For our weekend camping events, you will be given one meal ticket per shift. We will also try to provide catering for our non-residential events but you should check the festival specific page to be sure. Wherever we go, we always make tea, coffee and drinking water available.

Yes! You can volunteer as a group, but must make sure you put the full names of your friends on your application exactly as they have spelled their name on their application.

We can’t guarantee that your roles will be in the same location, but we will try to ensure that you will be working at the same times so you can enjoy your time off together.

Shifts are allocated on a random basis as we find this the fairest way for everyone to have as much time to enjoy the festival line up as possible. It is not always possible for you to see your favourite band however we do offer the opportunity to swap shifts with other volunteers at our volunteer HQ to allow you a better chance of seeing your favourite band.

We allocate shifts on a random basis, and do not give you your shifts until you arrive on site. We won’t be able to tell you when your shifts will be exactly, but we will always tell you the maximum possible hours you will be required to volunteer when you apply, and ensure you have as much time to enjoy the festival as possible!

This varies from festival to festival, so please check the festival specific info. Please feel free to get in touch with us via the contact us form if you have any questions about this. Under no circumstances should you bring a live in vehicle to an event without getting prior authorization from the team at HQ first!

If you pay a deposit and CANCEL ALL applications and positions 56 or more calendar days prior to the arrival date of the first festival, you have applied for; you will be eligible for an early deposit return. Early deposit returns are processed on a monthly basis and need to be requested in writing via email. Please contact [email protected]

If you pay a deposit and CANCEL ALL applications and positions between 35 and 55 calendar days prior to the arrival date for the first festival, you have applied for; your deposit will be returned post event within 90 days of the end of the festival.

If you pay a deposit and CANCEL all applications and positions within 28 days of the arrival date of any given festival, you will lose your deposit in its entirety.

Please make yourself familiar with the cancellation dates for all events before applying.

If you make a late application to volunteer at a festival after the cancellation deadline our cancellation policy still applies.

Due to the additional work involved in processing cancelations, a £20 charge will be applicable for all cancellations, in addition to the 5% admin fee.

Please email [email protected] with the email title CANCEL followed by the festival name. If you wish to cancel only a few days before the event, please ring the festival on site number that you will receive in your pre festival information pack.

We are always on the lookout for new events to work with, so if you would like to get us involved with your event drop us a line via our contact us page.

We are always on the lookout for new events to work with, so if you would like to get us involved with your event drop us a line via our contact us page.

With My Cause UK, your volunteering can help raise money for any registered charity you like. We ask for a charity registration number on your application to ensure we donate to the right cause.

My Cause UK is a registered Not For Profit Community Interest Company (registered in England and Wales-10662964) which was Formed to help provide a platform for all charities to raise money at festivals across the UK by providing volunteers, while providing a way of allowing people access to some great festivals without having to pay for a ticket. We work by arranging a fee with festival organisers to provide a team of volunteers to fulfill a specific service at their event such as ticket processing or bar service. This fee covers the recruitment, training and management of the team of volunteers as well as overheads such as insurance, catering and other logistical costs. Once our team have completed their assignment and payment has been received from a festival, we donate a share of the fee that we have charged to each of the charities that our volunteers have nominated.

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